Knowledge Management Software Like Nothing Before It
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Share knowledge easily & securely
Knowledge Management Software to Locate, Capture and Share Information With Your Team.
MaXimum Webdesigner Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.
Already in use by over 2,000 small businesses, universities, non-profits and enterprise organizations, MaXimum Webdesigner Knowledge Manager can be used to:
- Reduce in-bound customer support.
The web-based self help interface makes it easy for customers to find
answers to their own problems instead of submitting emails or calling
your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer's questions as they type, reducing support even further.
- Share company documents and procedures.
Whether your staff are in one physical location or one hundred,
MaXimum Webdesigner Knowledge Manager makes it easy for them to share, search,
rate and print company documents, procedures and more. Forget email or
network fileservers - now everyone has access to the same single
version of a document from the same location.
- Eliminate staff training time. By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a "hands on" approach to learning.
Powerful & Fully Featured Knowledge Management Software
Staff, customers and partners can access information locally or over the Internet and MaXimum Webdesigner Knowledge Manager's powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose.
Features to reduce customer support:
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Features to make sharing company documents and procedures easier:
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Features to reduce staff training time:
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Who Uses MaXimum Webdesigner's Knowledge Management Software?
Some of the largest and most respected companies, universities and government organizations in the world use MaXimum Webdesigner's knowledge management software to share knowledge, reduce customer support and cut staff training costs, including:
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Next Steps
To learn more about MaXimum Webdesigner's Knowledge Manager, the features page is a good place to start. You can try the online demo or see answers to common questions. Please contact us.
MaXimum Webdesigner Knowledge Manager makes publishing, sharing and collaborating on knowledge easy. If you require a particular feature and cannot find it listed, please contact us. Click here to start the feature tour or select what features you are most interested in by visiting the Knowledge Manager features page
Compare the different editions of MaXimum Webdesigner Knowledge Manager below to find the one that's right for you. If you have any questions about features, please contact us.
| Professional | Enterprise | |
| User Accounts | ||
| Maximum User Accounts | 20 | Unlimited |
| Multiple User Accounts |  |
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| Users Can Modify Own Contact Details | |
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| Active/Inactive Users | |
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| Granular Level User Permissions | |
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| Database | ||
| Microsoft SQL Server Support | |
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| MySQL Support | |
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| Workflow | ||
| Web Based Point and Click Configuration | |
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| Email Notification for New/Updated Items | |
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| Compare Changes With Original Item | |
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| Send Approval/Disapproval Emails to Author | |
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| Assign Approval Queues to Different Groups | |
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| LDAP Integration and Authentication | ||
| Microsoft Active Directory | |
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| Novel eDirectory | |
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| Posix Account RFC2307 | |
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| Posix Account RFC2307BIS | |
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| Samba Account | |
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| Other | |
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| Sync Account Details | |
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| Map LDAP Groups | |
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| User Groups | ||
| Inheritable Permissions via User Groups | |
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| Assign Users to User Groups | |
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| Number of User Groups | Unlimited | Unlimited |
| Limit Content Viewing/Creating/Editing to User Groups | |
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| General Features | ||
| Quick Start Guide | |
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| Built in Help System | |
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| Web Based Access | |
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| Cross Browser Compatibility | |
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| Secure Socket Layer (SSL) Support | |
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| Public or Secure View Access | |
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| Integrate with Contact Form for Instant Responses (Active Response) | |
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| Supports UTF-8 | |
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| Supports Right to Left Languages | |
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| Supports Multi-Byte Characters | |
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| Specify Alternate SMTP Email Server | |
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| Built-In Template Designs | Includes 7 | Includes 7 |
| Full CSS Support | |
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| Modifiable Look and Feel | |
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| Integrates Into Existing Website | |
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| Glossary | |
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| Knowledge Publishing | ||
| Number of Knowledge Items | Unlimited | Unlimited |
| Number of Categories | Unlimited | Unlimited |
| Number of Subcategories | Unlimited | Unlimited |
| Article Modification History (Versioning) | |
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| Rollback to Previous Article Version | |
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| User Rating Per Article Version | |
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| Specify Future Publish Date | |
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| Specify Future Expiry Date | |
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| Automatic or Defined Related Articles | |
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| Hide Article | |
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| Featured Articles | |
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| META Data (Description, Keywords) | |
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| Article Sorting | |
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| Article Attachments | |
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| Publish News Items | |
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| Automatic Article Number | |
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| Article Preview Before Publishing | |
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| Quick (Inline) Editing | |
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| Import Articles from CSV | |
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| WYSIWYG Editing | ||
| Font Type, Size, Color and Alignment | |
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| Bold, Italic, Underline for Text | |
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| Headings (H1-H6) | |
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| Bullet Points | |
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| Paragraphs | |
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| Background Color | |
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| Upload, Attach and Link to Images | |
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| Hyperlinks | |
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| Tables | |
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| Forms | |
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| Flash | |
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| Video (Quicktime, MPEG, Other) | |
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| Find and Replace | |
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| Spell Check | |
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| Attachments | ||
| Microsoft Office (Excel, Word, PowerPoint, Publisher, Visio, Project) | |
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| Adobe PDF | |
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| Video Files (Flash, Quicktime, MPEG, Other) | |
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| Audio Files (MP3, Wav, Other) | |
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| Images | |
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| Text | |
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| HTML | |
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| Other | |
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| Custom Fields | ||
| Number of Custom Fields | Unlimited | Unlimited |
| Assign Custom Fields to Multiple Knowledge Items | |
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| Single Option Custom Field (Free Text Entry) | |
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| Multiple Option Custom Field (Checkbox) | |
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| Knowledge Viewing | ||
| Browse by Category or Search | |
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| View Last Updated Date | |
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| View Custom Fields | |
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| Featured Articles | |
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| Most Popular Articles | |
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| Printer Friendly Version | |
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| Email Article to Friend | |
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| Subscribe to Article Modification Notices via Email | |
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| Add to End User Favorites List | |
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| Export to PDF | |
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| Static Links (Permalink) | |
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| Search | ||
| Simple (Keyword) Search | |
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| Search by Category | |
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| Search by Custom Fields | |
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| Search Inside Attachments (PDF, Word, Excel) | |
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| Search by Article Rating | |
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| Search Terms Logged and Viewable | |
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| Wild Card Search | |
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| Boolean (AND, OR, NOT) Search | |
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| Full Text Search | |
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| Search by Popularity | |
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| Search Suggestions (Autocomplete) | |
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| Backup | ||
| Backup Knowledge Base Remotely (FTP) | |
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| Backup Knowledge Base Locally (Files) | |
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| Schedule Automatic Backups | |
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| Backup System Settings | |
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| RSS Syndication | ||
| RSS Per Category | |
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| RSS for News Items | |
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| RSS for Recently Added Items | |
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| RSS for Most Popular Items | |
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| RSS for Featured Items | |
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| User Feedback | ||
| Enable/Disable Article Commenting | |
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| Automatic or Manual Comment Approval | |
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| CAPTCHA on Comment Forms | |
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| Enable/Disable Article Ratings | |
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| Allow User Comment on Negative Rating | |
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| Statistics | ||
| Article Summary Report | |
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| Most Viewed Articles | |
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| Most Popular Articles | |
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| Most Discussed Articles | |
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| Article Ratings | |
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| Staff Contribution Report | |
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| Articles Per User | |
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| Author Popularity | |
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| User Comments | |
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| Category Summary Report | |
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| Most Popular Categories | |
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| Popular Search Terms | |
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| Popular Failed Search Terms | |
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MaXimum Webdesigner Knowledge Manager is a simple to install (we offer an installation service if needed) and easy to configure PHP web server script. It requires the following:
User Requirements
- Operating System: Windows, Mac or Linux
- Web Browser: Internet Explorer (Windows) or any Gecko based browser such as FireFox or Safari (Windows, Mac, Linux)
Web Server Requirements
- Operating System: Linux, Unix, Windows
- Web Server: Apache Web Server, LigHTTPD, IIS (with ISAPI_Rewrite installed)
- Scripting Language: PHP 4.3 or above
- Database: MySQL 4.0 or above, Microsoft SQL Server 2000 or above, Oracle 9i or above
- Optional: PHP's LDAP library is required to use LDAP functionality in the Enterprise edition
- Optional: AntiWord (free) is required to index and search Microsoft Word 2003/XP documents
- Optional: ppthtml (free) is required to index and search Microsoft PowerPoint 2003/XP documents
- Optional: PHP's zip library (free) is required to index and search Microsoft Word/PowerPoint 2007 documents
- Optional: pdftohtml (free) is required to index and search Adobe PDF documents
- Optional: PHP's EXIF library (free) is required to index and search images
- If you're unsure whether your server meets these requirements, simply contact us with your FTP details and we'll check for you free of charge.
* Please note that your knowledge base can be viewed in all common web browsers. Internet Explorer or Firefox is only required for control panel access
Knowledge Manager Professional
Knowledge Manager Enterprise
To demo the Knowledge Manager Admin area please fill in your details below and check your inbox in a few minutes with your login details inside. Please also read the "NOTE" below to help you access this demo.
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